Care-for Strategy
“Caring for the change we want to see in the industry and take action.”
Boozt has refined its Care-For strategy to establish a clear roadmap and strategic direction for the company's vision of becoming the leading Nordic department store, stemming from Boozt’s Care-Why culture.
By making a long-term commitment to sustainability and embedding it into its operations, Boozt has the opportunity to make it a core part of the business.
This is achieved by focusing on reducing unsustainability and creating sustainability in relation to its stakeholders across our value chain and beyond.
OUR VISION
By using Boozt's position and size, there is a unique opportunity to push for a more sustainable industry. Boozt's responsibility vision is to use its local Nordic position and technology platforms to make sustainable choices easy for its customers and partners.
Challenging the status quo, thinking critically, and accountability are core Boozt’s values, serving as the foundation for our Care-For strategy
Read more about our strategy and our operations below.
ABOUT our care-for strategy
The e-commerce industry faces many challenges on the road to implementing more sustainable practices. By using Boozt's position and size, there is a unique opportunity to demonstrate a commitment to responsible and sustainable business practices within a rapidly evolving e-commerce landscape.
Boozt’s business model is centred on efficiency, control, and sustainability. By managing key parts of the value chain - from sourcing to fulfilment - we ensure a consistent, high-quality customer experience.
This is achieved by focusing on reducing unsustainability and creating sustainability in relation to its stakeholders across our value chain and beyond.
Reducing unsustainability
Preventing and mitigating negative impacts.
Creating sustainability
Implementing practices to realise the potential positive impacts for its stakeholders.
We developed targets and actions addressing the Environmental, Social and Governance impact of our business.
The targets are reviewed annually to ensure they remain aligned with the strategic direction of the business and take into account external trends and overall development in society.
Read more on our progress in the latest Annual Report.
Boozt Fulfilment Centre
Boozt’s fulfilment operations are anchored by our Boozt Fulfilment Centre (BFC) in Angelholm, a cutting-edge facility that represents our commitment to efficiency, scalability, and innovation.
The BFC is not only the logistical backbone of Boozt’s operations but also a key differentiator, enabling us to deliver a high service level to customers across the Nordics.
Control over the value chain has the potential for Boozt to integrate sustainability directly into day-to-day operations.
Our practices include using renewable energy at the Angelholm fulfilment centre, handling returns locally and improving processes to reduce returns, mitigating the impact of our business.
Read more below.
Packaging
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Boozt is tracking the bought packaging materials, their recycled content and the recyclability. This helps us gain a better overview of the company's resource inflows and their attributes.
In order to minimise the negative impact of packaging material, Boozt is exploring more circular options.
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Boozt is committed to decrease waste generation and increase the share of recycled waste from its own operations.
Boozt implemented initiatives to enhance waste management at the Fulfilment Centre. Our Staff receive training on proper waste sorting techniques, optimising waste treatment efficiency.
Boozt has a programme to strategically reuse IT equipment internally, reducing the need for direct recycling.
local RETURN handling
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Boozt's Fulfilment Centre is handling the storage, packaging, shipping and returns of Boozt's products.
By managing sourcing, inventory, customer service, and returns in-house, Boozt guarantees a consistent and high-quality shopping experience.
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In 2019 Boozt implemented the Fair Use Policy to reduce unnecessary returns by pausing customers.
Boozt's returns are handled locally at Boozt's Fulfilment Centre located in Angelholm, with all sellable goods being put back in stock.
AUTOMATED FULFILMENT CENTER
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The centre’s strategic location in southern Sweden allows us to fulfil our promise of fast and reliable delivery. With 90% of orders delivered within 1-2 days, this efficiency is critical in meeting the high expectations of Nordic consumers.
As for the rest of Boozt's value chain, sustainability remains a priority in our fulfilment processes. The BFC operates on 100% renewable energy, and our waste management practices our waste is recycled.
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The fulfilment centre is organised around three AutoStore cubes, with the installation of transfer cells bins are automatically moved between cubes via conveyor belts, streamlining order consolidation and eliminating the need for manual intervention. This automation reduces operational costs while enhancing speed and accuracy, demonstrating Boozt’s continuous commitment to innovation and operational excellence.