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Boozt has refined its Care-For strategy to establish a clear roadmap and strategic direction for the company's vision of becoming the leading Nordic department store, stemming from Boozt’s Care-Why culture.
This is achieved by focusing on reducing unsustainability and creating sustainability with its stakeholders across our value chain and beyond.
Read below about Boozt´s approach to Employees, customers, supplier relationships and cross-industry collaboration.
Employees
The foundation of Boozt’s success lies in its corporate culture—a culture that values innovation, responsibility, and customer focus.
At Boozt, we encourage a "Care-Why" mindset, challenging employees to question the status quo, think critically, and take ownership of their work. This approach fosters an environment where ongoing improvement is encouraged.
In Boozt Group, our goal is to cultivate a robust, secure, and safe organisation built on our core values. Central to this mission is our commitment to ensuring the safety, fair treatment, and protection of employees' rights.
Our core values of Trust, Freedom, and Responsibility guide every decision we make. Trust fosters collaboration and mutual respect, Freedom empowers employees to innovate, and Responsibility ensures accountability.
Together, these values help create a workplace that supports creativity and aligns with Boozt’s vision of becoming the leading Nordic Department Store.
The culture extends beyond internal operations and shapes how we interact with customers, partners, and the broader community.
By fostering trust, freedom, and responsibility, Boozt keeps its strategy aligned with the needs of its stakeholders.
Our commitments
Boozt Group is committed to fostering an inclusive, supportive, and respectful work environment. The HR-policy, guided by the UN Guiding Principles on Business and Human Rights (UNGP), Discrimination and Harassment policy, covers occupational health and safety, as well as employee wellbeing. The company work environment is systematically reviewed and developed.
Fair and decent working environment
The company has a role in ensuring employee capacity, adequate wages, secure employment and work-life harmony for its employees. To address this, Boozt is committed to supporting employee well-being, including measures to ensure fair compensation, job security, and opportunities for work-life harmony.
Engaging with our employees
Continuously listening to our employees and acting on their feedback is crucial to ensuring that the workplace meets the needs and demands of our workforce. Boozt conducts Employee Engagement Surveys 8 times annually using an anonymous third-party tool, encouraging employees to provide their input and feedback. This enables us to track our progress and monitor employee well-being.
CUstomers and end-users
Customers are key to Boozt’s operations, and as an online retailer, the information provided on-site relies on Boozt’s actions.
Boozt provides comprehensive product information across its webshops for its customers, including detailed descriptions, size charts, and high-quality images to help customers make informed decisions when shopping at Boozt and ensure products are cared for and used safely.
Made with Care shop
In our efforts to empower customers to make informed choices, we collect information on a product level to substantiate green claims. Boozt's Made With Care shop - a curated page on Boozt.com offers customers products meeting our Made With Care criteria. For these products, brands have shared data on material certifications and social audits.
The shop is part of Boozt's response to greenwashing risks and proactively collects extensive product information in preparation for upcoming regulations.
Read more about our Made With Care criteria below.
Data protection
Protecting customer data is fundamental to Boozt's brand trust and business model, directly impacting customer loyalty and financial performance. Our strategy prioritises robust security measures and transparency to mitigate the significant financial and reputational risks of data breaches, such as those stemming from cyberattacks, while also seizing opportunities to enhance customer confidence and loyalty.
Accessibility
Our goal is to provide a great shopping experience for all customers. We’re actively enhancing the accessibility and usability of our website and mobile apps to deliver meaningful, inclusive digital experiences that cater to all users.
We strive to ensure our services are perceivable, operable, understandable and robust.
To ensure and maintain the long-term accessibility of our services, we integrate these considerations into our design, development, and testing stages.
Made With caRe Criteria
The Made With Care shop on Boozt.com was launched in 2021. Throughout our Made With Care landing page, Boozt is aiming to provide as much information about products and responsible production practices as possible.
The Boozt Made With Care Criteria refer to a methodology set internally to define whether a product is fit for our Made With Care category. The methodology differs based on the product category. To ensure a reliable, transparent and traceable assortment, Boozt relies intensely on globally recognised certifications, both environmental and social, as well as extensive data collection.
To uphold the highest industry standards, a review, update and strengthening of Updates to the Boozt’s Sustainability Criteria are made yearly, based on stakeholder feedback, new regulations and other macro-level changes.
our supplier relationships
As a third-party retailer working with a curated selection of around 1,600 brands with a global supply chain, Boozt is committed to sharing knowledge and pushing for a higher degree of supply chain transparency, core to Boozt´s Care-For strategy.
ESG Supplier Scorecard
Boozt is ensuring compliance with the Boozt Supplier Code of Cooperation via the yearly ESG Supplier Scorecard. From 2022, Boozt started systematically assessing suppliers in terms of their ESG performance through the distribution of a supplier survey.
In 2024, we launched the ESG Supplier Scorecard, a yearly self-assessment tool developed in-house, leveraging industry standards and frameworks, including the OECD Due Diligence Guidance for Responsible Supply Chains in the Garment & Footwear Sector, and S&P Global.
Read more in our latest Annual Report.
Partnerships
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UN Global compact
Becoming a signatory of the UN Global Compact in 2018 includes us taking action to deliver on the Sustainable Development Goals (SDGs) and as well as ways to integrate the Ten Principles to establish a more sustainable business.
The UN Global Compact is a voluntary initiative by the United Nations to encourage businesses worldwide to adopt sustainable and socially responsible policies and practices. It's a principles-based framework focused on human rights, labor, environment, and anti-corruption.
Companies joining the UN Global Compact commit to aligning their strategies and operations with these ten universal principles and taking actions that advance societal goals, particularly the Sustainable Development Goals (SDGs).
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Fashion Leap for Climate
Boozt joined with leading fashion and beauty retailer FASHION LEAP FOR CLIMATE. This partnership supports fashion brands to learn how to measure their own carbon footprints and set targets in line with climate science. Scaling the initiative to additional members marks an important milestone in fostering a supportive environment to address the industry’s urgent need for climate action.
The program provides guidance on how to measure carbon footprints and set targets in line with the latest climate science.
“As the Nordic online department store, our brand partners are key to the business’s success and engaging with them is core to Boozt’s Care-For strategy. We are thrilled to be joining FASHION LEAP FOR CLIMATE to further support our partners in taking concrete actions towards decarbonization aligned with the latest climate science,”
Gloria Tramontana, Head of Sustainability and ESG - Boozt Group.FASHION LEAP FOR CLIMATE, launched in 2022 by ABOUT YOU Group, YOOX NET-A-PORTER and Zalando, is designed to elevate the fashion industry's response to the inherent climate challenges it faces. It supports fashion brands to learn how to measure their own carbon footprints and set targets in line with climate science. Scaling the initiative to additional members marks an important milestone in fostering a supportive environment to address the industry’s urgent need for climate action.
ABOUT YOU Group, ASOS, BOOZT, YOOX NET-A-PORTER, Selfridges Group and Zalando brand partners interested in learning how to measure greenhouse gas emissions, set targets that are aligned with climate science and submit them to the Science-Based Targets Initiative (SBTi), as well as retailers interested in accelerating the adoption of science-based targets among their brand partners, are invited to get in touch: info@fashionleapforclimate.com.
For further information on the FASHION LEAP FOR CLIMATE, visit: https://fashionleapforclimate.com -
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The industry we want
Boozt recognises the value of collaboration with peers and in 2024 has joined a working group with other European third-party retailers, led by The Industry We Want (TIWW).
The main objective of this working group is to align the industry on the role and responsibilities of third-party retailers in the implementation of human rights and environmental due diligence (HREDD).Learn more about our collaboration.
The Industry We Want (TIWW) is a multi-stakeholder initiative launched to drive industry-wide progress across the garment and footwear sector.
As a multi-stakeholder initiative, TIWW aims to build a safe space in the industry for challenging yet constructive exchanges to accelerate action and make progress towards a common vision that addresses root causes and catalyses system changes across the value chain.
